Translators Family Free Translation Voucher Terms & Conditions

1. Introduction

  • These terms and conditions (“Terms”) govern the use of the Free Translation Voucher (“Voucher”) issued by Translators Family (“Company”). By using the Voucher, you agree to be bound by these Terms.

2. Voucher Description

The Voucher entitles the holder to a one-time free written translation service of up to the number of words shown on the voucher, from English into any of the following language pairs:

  • Polish
  • Russian
  • Ukrainian
  • Spanish
  • French
  • Italian
  • German
  • Portuguese
  • Romanian
  • Hungarian
  • Chinese
  • Hindi

3. Validity

  • The Voucher is valid until December 31st, 2023. Any service request received after this date will not be honoured.

4. Eligibility

  • The Voucher is available to both new and existing customers of the Company.
  • The Voucher must be presented or mentioned at the time of requesting the translation service.

5. Usage

  • The Voucher can be used for a single translation project only.
  • The Voucher cannot be used in conjunction with any other offer or discount.

6. Service Standards

  • All translation services provided under the Voucher will adhere to the standard quality and service protocols of the Company.
  • The Company reserves the right to refuse service for content that is deemed illegal, offensive, or otherwise inappropriate.

7. Limitations

  • The Voucher does not cover additional services such as expedited delivery, specialised formatting, or certification fees.
  • Any requests exceeding the specified word count will be subject to standard charges for the additional words.

8. Cancellation and Refund

  • The Voucher is non-refundable and cannot be exchanged for cash or other credits.
  • In case of cancellation of the translation service by the customer, the Voucher will be considered used.

9. Data Protection

  • The Company will handle all personal information in accordance with the Data Protection Act 2018 and the UK GDPR.

10. Amendments

  • The Company reserves the right to amend these Terms without prior notice. Continued use of the Voucher constitutes acceptance of the amended Terms.

11. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

Call or email us today!

We speak your language

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Call our Polish office (most likely Ada will reply you):

+48 222 302 512
(autoresponder will try to answer your questions first) or
+48 792 447 724
(human conversation right away).

Call our UK office (you'll get in touch with Oleg):
+44 757 898 17 92.

You can also use WhatsApp, Telegram, and Viber to contact us.

Please remember that our work hours are 9 am to 5 pm CET (10 am to 6 pm GMT).

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Translators Family

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Translators Family Poland: Warsaw, Marszałkowska 58, 00-545.
VAT: PL5252611421

Translators Family UK: Stuart House, Eskmills, Musselburgh, EH217PB

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    By using this form you agree with the storage and handling of your data by this website and Translators Family.

    Legal information: This is a non-binding quote. All information submitted, including your name and email address, will be kept confidential and will not be shared with any third party. Please be advised that, in accordance with the binding EU General Data Protection Regulation (GDPR), Translators Family processes your personal data based on Article 6, par. 1 (b), i.e. when processing is necessary for the performance of a contract to which the data subject is party, or in order to take necessary steps at the request of the data subject prior to entering into a contract. In this case, this refers to providing our quotation and translation services at your request. You can always request to withdraw your data sending us your email to The administrator of your personal data is Translators Family. Read more in Privacy Policy